Personal info
Age: 19. 08. 1996.
Living in: Belgrade, Serbia
Born in: Požarevac, Serbia
Nationality: Serbian
Languages
Serbian (Native)
English (Professional Working Pro ciency)
Education
Tehnicka Škola “Nikola Tesla”, Kostolac
Electrotehnician of computers
2011 - 2015
Learning about computers, software, hardware, networking, programming, digital multimedia, electronics, circuits, etc.
BlueGrid.io
Technical Support Engineer T1 (InMotion Hosting)
Mar 2025 - Present
-Providing technical support for customers of InMotion Hosting and Web Hosting Hub
-Assisting customers with fixing website error codes, WordPress troubleshooting, website backup and restoration, PHP errors troubleshooting, DNS issues, ModSecurity rules, usage of cPanel and WHM integrated tools, etc.
-WordPress troubleshooting; Debugging errors, installing/updating plugins and themes, migrating WordPress websites, configuring WordPress installations, WP-CLI, etc.
-Troubleshooting error codes: reading logs, debugging, troubleshooting PHP version compatibilities, dealing with cache, Cloudflare errors, WordPress/Joomla/PrestaShop, and other CMS errors.
-DNS troubleshooting: Updating records in zone editors, assisting users with adding/changing DNS records, fixing all kinds of DNS-related problems.
-Email troubleshooting: Assisting users with connecting to email via email clients via IMAP and POP3, troubleshooting sending/receiving, reviewing exim and other email logs, configuring SPF, DKIM, and DMARC records, managing spam filters, troubleshooting Mailchannels-related issues.
-cPanel troubleshooting: Managing domains, subdomains, backups, SSL/TLS installation, FTP accounts, MySQL databases and accounts, Softaculous Apps Installer, helping customers install websites using CMS, etc.
-Backups and Restoration: Helping customers with backups and restorations, restoring WordPress websites (files and database upload, search-replace), helping customers configure automated backups, etc.
-Using SSH to access shared and VPS servers to help customers troubleshoot issues related to resource usage, reading log files, etc.
Technical Support Engineer (RecordedFuture + SecurityTrails)
Apr 2024 - Mar 2025
[Role Upgrade]
-Providing technical support for customers of Recorded Future, as well as SecurityTrails and associated services.
-Assisting customers with access privileges, setting up alerts, alert troubleshooting, integrations, and API keys provisioning, accounts and teams management, attack surface exposure scan troubleshooting, etc.
-Supporting customers of all Recorded Future modules: Attack Surface Intelligence, Brand Intelligence, Identity Intelligence, Threat Intelligence, SecOps Intelligence, Vulnerability Intelligence, Geopolitical Intelligence, Payment Fraud Intelligence.
-Collaboration with Tier 1 and Tier 2 team members based in the USA, Serbia, Philippines, and Singapore.
-Using Phishfort, Salesforce, Zendesk, Virtru Secure Share, Jira, as well as many in-house developed tools in daily tasks.
-Working as T1 SME for the Attack Surface Intelligence module.
Technical Support Engineer (SecurityTrails)
Oct 2022 - Apr 2024
-Providing technical support for customers of SecurityTrails.com and associated services (ZoneFiles.io, Rescan.io, DnsSpy.io, etc).
-Providing support using chat (Chatra, Drift) and emails integrated with Zendesk ticketing system.
-Assisting customers with using API, searching for DNS records, answering questions about payments, domain lists, service capabilities, running queries, etc.
-Managing user accounts in back office, including payments, plans, emails, passwords, 2FA, account limits and other various things.
-Reporting bugs, problems, and vulnerabilities to Engineering, Sales, and DevOps teams.
-Using Jira to report incidents to DevOps and QA team.
-Managing payments using Stripe and PayPal.
-Communicating with team members on Slack daily.
NCR Corporation
Technical Support Specialist
Apr 2021 - Oct 20224
Technical Support Analyst for UK and ROI based Sainsbury’s Argos and Habitat stores:
-Providing remote support for Argos and Habitat stores, distribution centers, depots, contact centers, fulfilment centers, engineers, remote workers and third party contractors;
-Providing support on-call, over email and chat;
-Performing first line troubleshoot for Software, Hardware and Network related problems;
-Working with clients to determine the cause, impact, details and support required for reported issue;
-Creating tickets for reported issues using ServiceNOW;
-Cooperation with 2nd and 3rd line teams to provide support for clients, including supporting teams from Accenture, TCS, Brother UK, O2 Telefónica UK, Sabio Group and more;
-Cooperation with incident coordinators for high-impact or widespread reported issues;
-Performing backline duties, answering emails, updating tickets for on-going issues;
-Assisting clients using remote connection tools to access computers, tills and other devices;
-Managing user accounts in AD / Azure AD;
-Managing servers remotely;
-Basic hardware troubleshooting of POS tills, kiosks, tablets, printers, monitors, media screens, Desktop and Laptop computers, routers, UPS, physical servers, handheld devices, headsets, access points, etc;
-Connecting to VPN, remote servers and virtual desktops (VDI) to access specific tools and services;
-Working with various in-house developed tools related to POS systems, order management systems, warehouse management systems.
Youth Association Unisfera
Co-founder
May 2025 - Present
-Co-founder of NGO Youth Association Unisfera, based in Čačak, Serbia
-Working with international partner organizations on writing and facilitating Erasmus+ projects, selecting participants and partnership building
-Promoting Erasmus+ values and Youth work among young people in Serbia
-Preparing social media posts for open calls and project experience
-Managing participant selection and application forms
Experience as participant and youth leader
Empires (Youth Exchange, participant)
Veli Lošinj, Croatia - Sep 2025
The goal of this project was to gain a deeper understanding of how empires have influenced peace, war, democracy, and human rights. It focuses on examining historical events and applying the lessons learned from history to the modern world.
Europe Meets China (Youth Exchange and APV, youth leader)
Orahovica, Croatia - Jul 2025
In this project, young people explored China by comparing it with Europe across various aspects, including human rights, the economy, social life, the political landscape, and other interesting facts.
Elementary - Exploring Logical Evidence, Measuring Environmental Narratives, and Testing Actions Rigorously for Youth (Youth Exchange, youth leader)
Căpățânenii Pământeni, Romania - Nov 2025
The goal of the ELEMENTARY project was to empower young people with knowledge and skills to combat climate change, promote sustainability, and advocate for environmental action in their communities. Through scientific learning, creative expression, and teamwork, participants explored global climate challenges and developed practical tools to drive positive change.
Trends and Personalities (Youth Exchange, youth leader)
Malki Voden, Bulgaia - Jul 2024
The goal of the Trends and Personalities: Escape the Social Expectations project was to encourage young people to challenge social norms, embrace authenticity, and promote mental well-being. Through discussions, workshops, and creative expression, participants explored identity, the influence of social media, and the importance of staying true to oneself while building connections and empathy across cultures.
Europe Meets Latin America (Youth Exchange, participant)
Orahovica, Croatia - Jul 2023
The goal of this project was to explore European history and culture through comparisons with Latin America, using a comparative learning approach. Its main focus was to understand Europe’s distinctiveness and commonalities in a global context, rather than solely examining differences within Europe itself.
The Art of Community II (Training Course, participant)
Vác, Hungary - Mar 2023
This youth exchange focuses on community art as a tool for connection, creativity, and social engagement, combining visual, performative, and participatory methods. Participants explore street art, public intervention, and the creation of community spaces, learning how to design meaningful projects that respond to real local issues while fostering collaboration and inclusion. Through research, team-building, and performative practices such as improvisational theatre, the exchange encourages young people to overcome inhibitions, build trust, and use art to engage audiences and transform public spaces responsibly and sustainably.
Mental Resilience (Training Course, participant)
Šuplja Stena, Serbia - Aug 2022
This Erasmus+ training course focused on mental health and resilience, helping participants learn how to support young people in overcoming mental challenges through **non-formal education**. Through interactive workshops, discussions, and teamwork, participants explored topics such as stress management, emotional well-being, and project design. The program encouraged **personal growth, collaboration, and intercultural understanding**, empowering participants to create their own youth projects promoting mental resilience.
Share Your Culure 2: Balkan (Youth Exchange, participant)
Zebegény, Hungary - Jun 2022
This youth exchange used community art as a tool for cultural expression and connection, bringing together young artists and youth workers to create collaborative artworks and performances. Participants explored creativity, intercultural dialogue, and inclusion, showcasing their projects at Waldorfeszt music festival and engaging the public through their artistic expressions.
L.OVE.D - Love OVErcomes Discrimination (Youth Exchange, participant)
Thessaloniki, Greece - Sep 2021
The project focuses on addressing and raising awareness about discrimination and intolerance in all their forms, especially among young people who may encounter abusive language without fully understanding it. It aims to promote tolerance, combat hate speech, and highlight the challenges faced by marginalized groups through educational activities and international youth collaboration.